Help center

Something not working as expected?

Here are the answers to the questions and issues that come up most often when using TopClosers. Search for yours, browse the area that's failing you, or ask the in-app Help assistant.

Describe your problem. E.g.: "the call never showed up" or "the score does not match my manual" ⌘K

Browse by area

If you already know which part of the product is giving you trouble, go straight there.

Sales manual and rubric

Uploading the manual, tuning phases and weights, writing criteria that score well, versions.

Analysis and scoring

How the score is built, per-phase scores, strengths and improvements, key moments, failed analyses.

Calls

The call never arrives, it isn't assigned to anyone, outcomes, excluding from scoring, deleting.

Recorders: Fathom and Bluedot

Connecting each closer's account, importing past calls, a connection that dropped.

Appointments, GoHighLevel and Calendly

Appointments that don't show up, event types, calls not linked to their appointment, importing bookings.

Team and permissions

Inviting closers, the email that has to match, what each role sees, resolving unassigned calls.

Statistics and reports

What each metric measures, funnel, leaderboard, score evolution, objections.

Products and commissions

Commission rules, commissions coming out at zero, cash collected vs pending, average ticket.

Account, plan and support

Access, free trial, subscription, billing and opening a ticket.