Commissions

Commissions answers one question, for you and for every closer: how much has been earned and how much is on the way. It is not a separate spreadsheet — it comes straight from the outcomes you record on each call.

In the side menu it sits under Performance → Commissions, next to Statistics and the ranking.

What it is

A dashboard that turns sales outcomes into money for the closer. Every euro you see here is traceable: a closed call, with a product assigned and a commission rule.

Where a commission comes from

You define a product in Manage → Settings → Products, with its default price and its commission rule. It is explained in Products and commission rules.
You record a call outcome as a sale: “Closed” if the money is in, or “Awaiting payment” if it is sold but not yet collected.
You pick the product sold and the real amount of that deal. The product’s default price is pre-filled, but you can change it: every sale is recorded at the price it actually closed at.
TopClosers computes the commission from the product’s rule and stores it on that call. You see the amount in the form itself before saving.

Percentage or flat amount

Every product carries one of two rules:

Type	How it is computed	When to use it
Percentage of the price	The percentage applied to the real deal amount	When the commission should scale with the ticket
Flat amount	The same euro amount whatever the price	When you pay the same for every sale of that product

With a flat amount, the deal price does not change the commission. With a percentage it does: selling cheaper pays less.

The commission is frozen onto the call

When you save the outcome, the computed commission is stored on that call. From then on it is historical data: if you change the product’s percentage or price tomorrow, the sales already recorded keep the commission they had. The new rule only affects sales you record afterwards.

If you need to correct a specific sale, edit that call’s outcome: on saving again, the commission is recomputed with the rule in force at that moment and frozen once more.

A worked example

Your agency has two products:

Product	Default price	Commission
Annual programme	€4,000	7 % of the price
Monthly plan	€300	Flat €150

Over the month, one closer records four outcomes:

Call	Outcome	Product	Amount	Commission
Lead A	Closed	Annual programme	€4,000	€280
Lead B	Closed	Annual programme	€3,500	€245
Lead C	Awaiting payment	Annual programme	€4,000	€280
Lead D	Closed	Monthly plan	€250	€150

How that reads on the dashboard:

Commission earned: €675 — the three collected sales (280 + 245 + 150). The monthly plan pays €150 even though it sold at €250, because its rule is flat.
Awaiting payment: €280 — Lead C’s deal is done, but the money has not landed.
Period total: €955.
Cash collected for the month: €7,750 (4,000 + 3,500 + 250). Lead C’s €4,000 does not count as cash until it is collected.

If you raise the annual programme to 10 % the following week, those four sales are still worth exactly the same. The fifth one pays at 10 %.

What you see

Commission earned

From deals already collected in the period.

Awaiting payment

Sold, but the money has not landed yet.

Period total

Earned plus awaiting payment.

Month-end forecast

Based on this month’s pace.

Beyond the four headline figures:

Commission trend — a chart with commission earned (deal paid) and pending (deal sold, payment on the way) across the selected period.
This month — cash collected, commission earned and their two projections. This block always looks at the current month, whatever period is selected above. The projection extrapolates this month’s pace; it is not a guarantee.
By product — which product generates each euro of commission, highest first, with deals, volume and commission for each.

Instalments and cash flow

When a plan is not collected in one go — an annual billed over twelve months, a deposit with the balance deferred — TopClosers builds the payment schedule itself. Nobody types a quota by hand.

When recording the sale, set how many monthly instalments it is collected in. If the product is normally billed that way, the number is already filled in: you set it in Products.
TopClosers splits the amount and the commission across those instalments and dates each one: the first on the day of the sale, then one a month.
Each instalment shows up in its own month, in the call’s payment schedule.

The instalments always add back to exactly the sale price: when the division does not land on whole cents, the remainder goes on the last one. Same for the commission.

Marking an instalment as collected

On the call’s page, every instalment carries its state:

Expected — not due yet.
Overdue — its day passed and it has not arrived. That is money to chase.
Collected — the money is in.

Hit Done when the payment lands. An instalment marked collected is never lost: if you later correct the price or the number of instalments, the schedule is rebuilt but what was already collected is respected.

The cash-flow panel

With instalments recorded, Commissions adds a cash flow and forecast section that answers what used to live in a spreadsheet:

Commission collected — what has landed as of today.
Total forecast — what the deals already closed will pay once every instalment is collected.
Still to collect — the difference between the two.
Month by month — how much cash and how much commission each of the next twelve months brings.

Overdue instalments are flagged separately, and rightly so: they are not a forecast, they are collections to chase. Folding them into next month would promise money that is already late.

Period

The period selector is the same one as Statistics: last 30 days, last 90 days or all time. It changes the headline figures, the chart and the per-product breakdown — but not the “This month” block.

Sales with no product

A sale recorded without picking a product has no rule to apply, so its commission is €0. When that happens, the dashboard shows a warning with how many sales are in that state: edit those calls’ outcome and assign the product sold so the commission is computed.

Who sees what

	Agency owner	Closer
Their own commissions	Yes	Yes
Another closer’s commissions	Yes, by picking them in the selector	No
“Whole team” view	Yes	No

A closer opens Commissions and sees exactly their own: earned, awaiting payment and the month-end forecast. The scope is decided on the server from who is signed in, so there is no way to see a teammate’s figures by editing the browser address.

Things to keep in mind

“Closed” means collected. If you mark a sale as closed before the money is in, the commission shows as earned and your cash forecast drifts. That is what “Awaiting payment” is for.
No product, no commission. Neither retroactive nor automatic: it has to be assigned in the call outcome.
Only sale outcomes carry a product and an amount. A call marked as lost, second call or follow-up generates no commission.
Archiving a product does not touch past sales. It stops being offered when recording new sales, but earlier commissions stay intact.
Commissions do not depend on the AI analysis. A call that was never analyzed, or one excluded from grading, still counts its money and its commission normally.

Best practices

Record the outcome the same day as the call. The month-end forecast and the close rate rely on outcomes being up to date.
Use Awaiting payment with discipline and move it to Closed when the payment lands: that way “Commission earned” is always what you owe, and “Awaiting payment” is your collections list.
Clear the sales with no product warning before closing the month: each of those deals is commission missing from the report.
When you change a commission rule, announce it in advance: sales recorded before the change will be paid under the old rule, which is exactly what was promised.
Compare the By product breakdown with the leaderboard in Statistics: sometimes the closer with the most closes is not the one generating the most commission, because they are selling the wrong product.