Plans, trial and billing

TopClosers is subscribed to per agency. The agency owner holds the subscription and the whole team inherits the access: closers pay nothing and have no plan of their own.

Everything is managed under Manage → Settings → Subscription.

The 14-day free trial

When you create your agency you start on the Free plan. From the subscription page you start a 14-day free trial with everything unlocked.

1. Go to Manage → Settings → Subscription.

2. Click the button to start the free trial.

3. Enter your card in the secure payment portal.

4. You come back to TopClosers with full access enabled.

What to know before starting it:

• A card is required up front. Nothing is charged during the trial; the card is stored for the first payment once it ends.
• Nothing is charged until the trial ends. Cancel before it finishes and you pay nothing.
• The trial is granted once per customer. If you have already used it, the next subscription starts charging from day one.
• While the trial is running, the subscription page tells you the exact date of your first payment.

Make the 14 days count

The trial is only useful if calls come in. Upload the manual and have every closer connect their recorder on day one — not on day ten. The order is in Step-by-step setup.

What a subscription unlocks

Automatic import

Recorded calls and CRM appointments come in on their own, as soon as they happen.

AI analysis

Every call is scored against your sales manual, phase by phase.

Coaching and ranking

Per-call feedback for every closer, plus team averages and rankings.

Priority support

Your tickets are handled first.

Closer seats

Your subscription covers the platform. Each closer on your team is billed on top of it, at €100 per closer per month.

You can always see it in Manage → Settings → Subscription, in the Closer seats block: how many closers you have, how many free seats you have left, how many are billed and what they add up to per month.

Free seats

Every agency has a number of free seats: closers it is never charged for. Only the closers beyond that number are billed.

• If your agency already existed when seat billing launched, we gave you as many free seats as you had closers at that moment. Your current team stays free forever; you only pay for closers you add from now on.
• If you create a new agency, you start with zero free seats and pay from your first closer.
• The agency owner does not take a seat. Only closers count.

When you are charged

• When you invite a closer, the Team page tells you — before you send the invitation — whether it is free or adds €100 per month.
• The seat starts counting when the closer accepts the invitation, not when you send it.
• Seats get their own 14-day trial. The first billable closer you add starts it, and until it ends you are charged nothing for seats. It is the same 14-day trial as the platform’s, applied to your team, and it is also granted once per customer: removing your closers and re-inviting them does not reset it.
• Once that trial is over, the charge is immediate, not end-of-month: as soon as the closer joins you are charged the pro-rata share up to the end of the period. Removing a closer credits the rest of the period back, also immediately.
• Seats are invoiced separately from the subscription, but from the first full month both land on the same date.

A closer who leaves stops costing

Removing someone from Manage → Team frees their seat immediately and credits the rest of the period. Their past calls, analyses and statistics stay exactly where they are.

If the seat payment fails

If Stripe cannot charge you for your closer seats — an expired card, insufficient funds, a payment the bank wants confirmed — the app pauses just as it would with no subscription: no new recordings or appointments come in and nothing is analyzed. Your platform subscription is still active; it is the charge for your team that is outstanding.

You will see it in a red notice at the top of every screen and in Subscription → Closer seats. To fix it, open the Stripe portal from Update payment method, put a working card on file, and Stripe retries the charge by itself. The moment the payment clears, everything comes straight back — no one to notify, nothing to wait for.

What happens while the payment is outstanding isn’t recovered on its own

Same as the Free plan: calls recorded during those days are not queued up. With Fathom you can import the last few days by hand once it is back; Bluedot has no import.

What happens without an active subscription

An agency on the Free plan loses nothing it already has: the app stays browsable and everything imported so far stays there. What stops is the new work.

	With an active subscription	On the Free plan
Browse the app	Yes	Yes
Connect integrations	Yes	Yes
Read past calls, analyses and statistics	Yes	Yes
New recordings coming in	Yes	No
Importing recent calls or appointments	Yes	No
New appointments from the CRM or scheduler	Yes	No
AI call analysis	Yes	No
Generating lead reports	Yes	No

What doesn’t come in on the Free plan isn’t recovered on its own

Recordings that happen while you have no subscription are not queued up. Once you subscribe, new ones come in. With Fathom you can import the last few days by hand; Bluedot has no import.

Access follows the agency owner

An agency runs on its owner’s plan. In practice:

• If the owner has an active subscription, the whole team works with everything unlocked.
• If the owner does not, the entire agency sits on the Free plan, even though the closers sign in normally.
• A closer cannot subscribe or manage the subscription. They only see a notice asking them to talk to the agency owner.

That is why the Subscription page is owner-only.

If you came in through shared access

Someone opening an agency that was shared with them runs everything else, but not the subscription: that screen never appears for them, because the plan belongs to the owner. If the agency has no active subscription, they see a notice asking them to talk to the owner. See Sharing your agency.

Managing payment and invoices

With a subscription running, the same Subscription page gives you access to the billing portal. From there you can:

• Change the payment method or update an expired card.
• Download your invoices, all of them, at any time.
• Update your billing details.
• Cancel the subscription.

Payment is processed with Stripe. TopClosers does not store your card details.

Cancelling

You cancel from the same billing portal, without writing to anyone.

• Cancel during the trial and you are charged nothing for the subscription, and nothing for seats still inside their own trial. A seat that had already been invoiced is not refunded, but it stops being billed the moment you cancel.
• Cancelling the subscription cancels the seats too. Nothing keeps billing on its own.
• Cancel with the subscription already running and, once the paid period ends, the agency returns to the Free plan: calls stop coming in and being analysed, but your whole history stays accessible — calls, analyses, coaching, commissions and statistics.
• You can resubscribe whenever you want and everything resumes.

Prices

Your bill has two parts: the agency subscription and €100 per month for each billable closer (the ones beyond your free seats). They are two separate charges on your statement, aligned to the same date.

The amounts and what each plan includes are always on the Subscription page inside the app, with the price and currency that apply to you. That is where the current figure lives, whether you are about to start the trial or about to renew.

If something doesn’t add up

• Subscription active but no calls coming in? See Common issues.
• A charge you don’t recognise, an invoice you need, or a plan change you can’t make yourself? Open a ticket from your user menu. Support is not gated by plan: you can write to us on the Free plan too. It is covered in Account and support.