Plans, trial and billing

TopClosers is subscribed to per agency. The agency owner holds the subscription and the whole team inherits the access: closers pay nothing and have no plan of their own.

Everything is managed under Manage → Subscription.

The 15-day free trial

When you create your agency you start on the Free plan. From the subscription page you start a 15-day free trial with everything unlocked.

1. Go to Manage → Subscription.

2. Click the button to start the free trial.

3. Enter your card in the secure payment portal.

4. You come back to TopClosers with full access enabled.

What to know before starting it:

• A card is required up front. Nothing is charged during the trial; the card is stored for the first payment once it ends.
• Nothing is charged until the trial ends. Cancel before it finishes and you pay nothing.
• The trial is granted once per customer. If you have already used it, the next subscription starts charging from day one.
• While the trial is running, the subscription page tells you the exact date of your first payment.

Make the 15 days count

The trial is only useful if calls come in. Upload the manual and have every closer connect their recorder on day one — not on day ten. The order is in Step-by-step setup.

What a subscription unlocks

Automatic import

Recorded calls and CRM appointments come in on their own, as soon as they happen.

AI analysis

Every call is scored against your sales manual, phase by phase.

Coaching and ranking

Per-call feedback for every closer, plus team averages and rankings.

Priority support

Your tickets are handled first.

What happens without an active subscription

An agency on the Free plan loses nothing it already has: the app stays browsable and everything imported so far stays there. What stops is the new work.

	With an active subscription	On the Free plan
Browse the app	Yes	Yes
Connect integrations	Yes	Yes
Read past calls, analyses and statistics	Yes	Yes
New recordings coming in	Yes	No
Importing recent calls or appointments	Yes	No
New appointments from the CRM or scheduler	Yes	No
AI call analysis	Yes	No
Generating lead reports	Yes	No

What doesn’t come in on the Free plan isn’t recovered on its own

Recordings that happen while you have no subscription are not queued up. Once you subscribe, new ones come in. With Fathom you can import the last few days by hand; Bluedot has no import.

Access follows the agency owner

An agency runs on its owner’s plan. In practice:

• If the owner has an active subscription, the whole team works with everything unlocked.
• If the owner does not, the entire agency sits on the Free plan, even though the closers sign in normally.
• A closer cannot subscribe or manage the subscription. They only see a notice asking them to talk to the agency owner.

That is why the Subscription page is owner-only.

Managing payment and invoices

With a subscription running, the same Subscription page gives you access to the billing portal. From there you can:

• Change the payment method or update an expired card.
• Download your invoices, all of them, at any time.
• Update your billing details.
• Cancel the subscription.

Payment is processed with Stripe. TopClosers does not store your card details.

Cancelling

You cancel from the same billing portal, without writing to anyone.

• Cancel during the trial and you are charged nothing.
• Cancel with the subscription already running and, once the paid period ends, the agency returns to the Free plan: calls stop coming in and being analysed, but your whole history stays accessible — calls, analyses, coaching, commissions and statistics.
• You can resubscribe whenever you want and everything resumes.

Prices

The amounts and what each plan includes are always on the Subscription page inside the app, with the price and currency that apply to you. That is where the current figure lives, whether you are about to start the trial or about to renew.

If something doesn’t add up

• Subscription active but no calls coming in? See Common issues.
• A charge you don’t recognise, an invoice you need, or a plan change you can’t make yourself? Open a ticket from your user menu. Support is not gated by plan: you can write to us on the Free plan too. It is covered in Account and support.