Agency settings
Agency settings are the configuration that applies to the whole organization, not to one person. They live under Manage → Agency and only the agency owner touches them.
The agency name
Section titled “The agency name”This is the name of your sales agency, the one your whole team sees inside the product. You choose it when you create the account, in the same step where your workspace is set up.
The feedback language
Section titled “The feedback language”This is the setting that matters on this page. The agency language — Spanish or English — is the language the AI writes everything it generates for you in.
Which language is picked by default
Section titled “Which language is picked by default”When you create the agency, TopClosers suggests the language you are browsing in: if you sign up on the English version, the agency starts in English. You can change it right there, before creating the workspace, and later on too.
What gets written in that language
Section titled “What gets written in that language”- The rubric the AI proposes from your sales manual: the phase names, their criteria and everything generated when the manual is processed.
- Every call report: summary, criteria assessed, strengths, improvements, objections and key moments. See Call analysis.
- The coaching email a closer receives when their call finishes being analysed.
- Lead reports. See Lead reports.
How to change it
Section titled “How to change it”-
Go to Manage → Agency.
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Pick the language in the selector.
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Click Save changes.
What changes and what doesn’t
Section titled “What changes and what doesn’t”| When you change the language | |
|---|---|
| New analyses and coaching | Written in the new language |
| Call reports already generated | Stay in the language they were generated in |
| A rubric already approved | Is not translated on its own |
| Interface language | Unchanged — that is a per-person setting |
Don’t confuse it with the interface language
Section titled “Don’t confuse it with the interface language”They are two different things:
- Agency language: what language the AI writes in. The owner decides it and it applies to the whole team.
- Interface language: what language you see menus and screens in. Each person changes it from the top bar, and it only affects them. It is covered in Account and support.
An English-speaking closer can use the app in English while their feedback arrives in Spanish, if that is the agency’s language.
What else you configure under Manage
Section titled “What else you configure under Manage”Agency settings are just one tab. Next to it you have:
- Integrations — each closer’s recorder and the agency’s CRM or scheduling connection. See Integrations.
- Products — what you sell and the commission rule for each thing. See Products.
- Subscription — the agency plan, billing and the free trial. See Plans, trial and billing.
- Manual and Team live in the same management block: Sales manual and Team.
Best practices
Section titled “Best practices”- Decide the language before uploading the manual. That way the rubric is born in the right language and you save yourself a regeneration.
- Pick the language your team sells in, not your customers’ language. The feedback is read by the closer, not by the lead.
- Don’t switch mid-month if you are comparing scores: old and new reports end up in different languages and the trend gets harder to read.